Privacy Policy

Last updated: January 2026

This Privacy Policy explains how 21Bit (operated at 21bit-bet-au.com) collects, uses, stores, and shares your personal information. We take your privacy seriously, and we're committed to handling your data in line with the Australian Privacy Principles (APPs) set out under the Privacy Act 1988 (Cth).

By using our website, you agree to the practices described in this policy. If you don't agree, please stop using the site and contact us to close your account.

1. Who We Are

21Bit is an online casino platform accessible to Australian players. References to 'we', 'us', or 'our' throughout this document refer to 21Bit and its operating entity. Our website is 21bit-bet-au.com.

2. What Information We Collect

We collect personal information that's necessary to provide our services, verify your identity, and meet our legal obligations. This includes:

• Full name, date of birth, and residential address
• Email address and phone number
• Government-issued ID documents for identity verification (e.g. passport, driver's licence)
• Payment details, including deposit and withdrawal records
• Login credentials and account activity
• Device information, IP address, and browser type
• Communications you send us, including support requests

We may also collect information about your gambling activity, including bet history, session duration, and spending patterns. This helps us meet our responsible gambling obligations and identify any signs of problem gambling early.

3. How We Collect Your Information

Most of the information we hold comes directly from you when you register, make a deposit, contact support, or use our platform. We also collect data automatically through cookies and tracking technologies when you browse our site. In some cases, we may receive information from third-party identity verification providers or payment processors.

4. Why We Use Your Information

We use your personal information for the following purposes:

• Creating and managing your account
• Processing deposits and withdrawals
• Verifying your identity and age (you must be 18 or over to use this site)
• Detecting fraud, money laundering, and other illegal activity
• Meeting our legal and regulatory obligations
• Providing customer support
• Sending you account-related communications and, where you've opted in, promotional offers
• Monitoring for problem gambling behaviour and providing responsible gambling support

5. Disclosure of Your Information

We don't sell your personal information. Full stop. But we may share it with trusted third parties in certain situations:

• Payment processors and banking partners to handle transactions
• Identity verification and KYC service providers
• IT and security service providers who help us run the platform
• Regulatory or law enforcement authorities when required by law
• Fraud prevention agencies

Some of these third parties may be located outside Australia. Where that's the case, we take reasonable steps to make sure your information is protected to a standard comparable to the APPs.

6. Data Security

We use industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. No system is 100% foolproof, but we work hard to keep your data safe. If you suspect unauthorised access to your account, contact us immediately.

7. How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a reasonable period after that to meet our legal obligations. In most cases, this means we retain records for at least seven years after your account is closed, in line with anti-money laundering requirements.

8. Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if anything is inaccurate. To make a request, contact our support team at the details below. We'll respond within a reasonable timeframe.

You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your personal information. Visit www.oaic.gov.au for more information.

9. Marketing Communications

If you've opted in to receive promotional emails or messages, you can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. We won't send you unsolicited marketing once you've opted out.

10. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover we've collected data from a minor, we'll delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date. Continued use of the site after any changes means you accept the updated policy.

12. Contact Us

If you have questions about this policy or how we handle your personal information, please contact our support team through the live chat or email available on 21bit-bet-au.com.

Gambling should be fun. If it stops being fun, help is available. Contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858. 18+ only.